Femme + Fierce Hair Extensions and Wigs FAQs


My extensions are shedding, what do I do?

Just like your natural hair, our raw hair extensions can experience some shedding, especially in the first few wears. This is normal! If shedding persists, please contact us.


How long do extensions typically last?

Our raw hair extensions can last up to 3 years with proper care. See our tips for caring for your extensions at home care in our Home Guide.


Can I wash my extensions?

Yes! Avoid shampoos with sulfates when possible to protect the integrity of your hair and use hydrating conditioners to keep them soft. If you plan to use styling tools, be sure to apply heat protectant, too. These steps will help extend the life of your extensions.


How often should I wash my extensions?

Because your extensions aren’t attached to your scalp directly, they don’t receive the same buildup of natural oils as your natural hair. For this reason, you don’t need to wash as often as you might think. Wash your hair extensions when they absolutely need it. This may be after several uses.


Can I use styling tools on my extensions?

Yes!  With Femme + Fierce Hair extensions, you can mix up your look with straightening tools, curling irons, and blow driers. Be sure to apply heat protectant and use low heat on your tools to protect the integrity of your hair.


Can my extensions be dyed?

Because our extensions are 100% natural human hair, it is safe to dye them. However, we recommend seeing a professional to achieve the look you desire. Over-processing with bleach and color can damage the integrity of your extensions, leading to a shorter lifespan. Protect your investment and find a hair style to help you.


How long does my hair have to be to wear Femme + Fierce Hair extensions?

We recommend using hair extensions for hair that is at least 6 inches long.



Femme + Fierce Hair Lashes FAQs

Are your lashes real mink?

Yes! We use 100% 3D mink for our lashes. Our lashes are cruelty-free and handmade.


How do I apply my mink lashes?

To begin, gently remove the lashes from their case with a pair of tweezers and align with your natural lash line. If the lashes are too long, you can trim the ends gently with a pair of shears.


Apply a thin layer of lash glue to the lash band. Wait 30 seconds for the glue to become tacky and apply directly to your eyelid, keeping as close to your natural lash line as possible. If needed, adjust the fit on both ends of the lashes.


Hold for a few seconds to allow the glue to dry.


Can I reuse my lashes?

Yes! Because our lashes are 100% mink, they are safe to reuse up to 25 times. Be sure to care for them properly to help extend their lifespan.


How do I care for my mink lashes?

Caring for your lashes properly can extend the life of their wear. To keep them looking their best, be sure to do the following:

  • Avoid water and heat exposure. If needed, use micellar water to gently cleanse the lash bane with a q-tip
  • Remove lashes before bed
  • Avoid mascara and excess glue
  • Store lashes in their lash tray to avoid dust and dirt


Can I wear mascara with my lashes?

To maintain the integrity of your lashes and keep them looking their best, we recommend not to wear mascara.



General FAQs

When will I receive my order?

For items in stock, please allow 1-2 business days to process new orders. Shipping generally takes 3-7 days for standard shipping orders.


Wigs, very long hair, and special colors generally take 7-14 business days to prepare, ship, and arrive at your door.


We also offer rush services to expedite shipping.


Do you ship internationally?

Yes! We’re happy to serve our international customers.


Do you accept returns?

If you’re unhappy with your purchase, we’re happy to assist you with receiving store credit in most cases. We have a 14-day return policy. If you’re not happy within your order, you can return your purchase for store credit within 14 days.


Your order must be returned unused, in the original packaging and in the same condition that you received it. We’re unable to issue returns on any items more than 30 days after delivery or sale items.


Please note: due to the delicate nature of our lace products, we cannot accept returns on full lace wigs, lace closures, or lace frontals.


To begin the return process, please email us at info@femmeandfiercehair.com.