Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a store credit. No exchange or refunds, only store credit or discount.
To be eligible for a discount or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
DUE TO THE DELICATE NATURE OF LACE PRODUCTS (FULL LACE WIGS, LACE CLOSURES & LACE FRONTALS), CAN NOT BE RETURNED. EXCHANGED OR REPLACED
Additional non-returnable items:
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error or Any item that is returned more than 30 days after delivery will not be issued a refund or store credit.
Refunds (if applicable)
Once your return inquiry is received and reviewed, we will send you an email to notify you of next steps. We will also notify you of the approval or rejection of discount or instore credit. If you are approved, then your credit or discount will be processed, and will automatically be applied to your FFH account.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Any questions, email us at firstname.lastname@example.org